Refund policy

All sales are final as orders. This means all sales are final. 

Exchange requests must be communicated within 7 days of receiving the item of which we will base off our tracking details on delivery date. The order must be returned and sent back to Khanum's within 14 days of confirmed return by our Customer Service team.

Transparency is important to us; within each item listing, there are detailed descriptions unique to each garment. Please make sure to read item descriptions before placing an order.

No exchanges  are applicable on one-off or custom orders placed via Email, Social Media, Sale, Outlet or 'Last Chance to Buy' items.

Please note, outlet or sample sale pieces are final sale, they are non-refundable and non-exchangeable as they are discontinued. Some pieces may be final samples, which have a minor repairable fault to which repair kits will be provided - this will be communicated in the production description.

If you have any questions regarding a specific garment, please contact us before placing an order.

By placing an order, you confirm that you have read and agreed to our store policies and terms and conditions.

If you have any questions about your order, please e-mail us at info@khanums.co with your order number as the subject.