Pre-Order
If your item is marked as “pre-order,” the estimated dispatch window is shown on the product page and at checkout. We will dispatch the order within this timeframe. If you’re unsure or need it sooner, email info@khanums.co - we’ll try to help, though earlier delivery can’t be guaranteed.

In Stock
In-stock items are dispatched within 1–3 working days (plus delivery time).

Estimated Delivery Times (after dispatch):
UK: 1–2 business days
USA: 2–4 business days
Europe: 2–3 business days
Canada: 2–4 business days
Rest of World: 2–6 business days

Important Information:
Orders placed before 2:00 PM GMT (Monday–Friday) are usually processed the same day, as long as the item is not a pre-order or does not have a specific lead time.

Orders placed after 2:00 PM GMT on Fridays will be dispatched the following Monday.

Order fufillment may take longer during special releases, major holidays and sale periods.

If your order requires additional checks, processing will begin once requested information is received.

If your item is a pre-order or has a specific lead time, it will be dispatched within that stated timeframe. This applies to all items in your order.

Once your order is placed, we cannot make any changes or cancellations (including to sizes, items, or shipping addresses) as our warehouse team begins processing immediately to ensure timely dispatch.

If you choose to use DHL OnDemand and request delivery without a signature or to a neighbour, Khanum’s is not liable for any loss or damage once the parcel is marked as delivered.

Please note:
Customs clearance may affect delivery times and is beyond our control.

Any delivery issues must be reported to us within 7 days of dispatch. We are unable to investigate or compensate for issues reported after this period.

If your parcel is returned to us due to missed or refused delivery, a return shipping fee will be charged.

If you require your order sooner, please contact us at info@khanums.co. We may be able to arrange alternative shipping options.

International orders may be subject to customs duties, taxes, or import fees, which are set by your local customs authority. These charges are not included in your order total and are the responsibility of the customer.

As customs policies and fees vary by country, we strongly recommend checking with your local customs office before placing an order to avoid unexpected costs.

Please note:
Khanum’s is not responsible for any customs charges, import duties, or clearance delays.

If customs fees are refused or left unpaid and the parcel is returned to us, we reserve the right to treat the order as non-refundable.

Any shipping or return costs incurred as a result of customs refusal will not be covered or reimbursed.

The customer will be required to cover all return shipping and handling costs before the item is sent back to them. These costs will need to be paid in full before we can re-ship the item or process any further requests.

It is the customer’s responsibility to ensure they are fully informed about and prepared to pay any customs charges related to their delivery.