At Khanum’s, different products have different processing times. Please check which type your order falls under:

Pre-Order
If your item was marked as “pre-order,” the estimated delivery window will be shown on both the product page and at checkout. It will be delivered within the stated timeframe.
If you're unsure of the expected date or need the item sooner, feel free to email us at info@khanums.co - we’ll do our best to help, though we can’t always guarantee an earlier delivery.

A few of our styles are hand-embellished pieces made especially for you after you place your order.
We take this time to ensure high-quality craftsmanship and reduce waste, therefore we appreciate the patience.


In Stock
These items are in stock and will be shipped within time frame below.
Timeframe: Dispatched in 1–2 working days (plus delivery time based on the shipping method you chose).

Not sure which one applies to your item? Or need something by a certain date?
Email us at info@khanums.co and we’ll help you.

Please note: Working days do not include weekends or bank holidays. Once your order is ready to ship, you’ll get a confirmation email with tracking details.

We want every customer to feel empowered wearing a Khanum’s piece on their special occasion, which is why we always do our best to meet requested delivery dates.

If you need your order by a specific date, please email us before placing your order so we can notify our team and confirm whether it’s possible. While we’ll always try our best to accommodate your request, we cannot guarantee this in all cases.

Please also keep in mind:

Check the product page carefully: Each item will state whether it is Pre-Order or In Stock, along with its estimated production or dispatch timeframe.

Working days exclude weekends and bank holidays, so please factor this in when planning for your event.

Shipping times are separate from production times, and depend on the delivery method selected at checkout.

If we haven’t been notified of your event date in advance, we cannot prioritise your order.

For any date-sensitive orders, early communication gives us the best chance of meeting your timeline. Please email info@khanums.co and include your order number (if placed), the product name, and the date you need the item by.

Once an order has been placed, it cannot be cancelled, unless it is a custom order and cancellation is requested immediately. We do not accept cancellations for standard orders under any circumstances once processing has begun.

For Pre-Orders, amendment requests must also be made promptly. While we’ll do our best to help, we cannot guarantee that changes can be made once production has started, and any updates may impact the delivery timeline.

Please note: Our team reserves the right to decline cancellation or amendment requests at any time, where fulfilment has already begun.

To request an amendment or discuss a custom order, please contact orders@khanums.co with your order number and full details.

Thank you for your understanding. These guidelines allow us to process orders fairly, efficiently, and with care across all customer requests.

Every Khanum’s piece is beautifully packaged and ready to gift the moment it leaves our studio. Depending on the garment, your order will arrive in our signature dust bag or suit carrier, carefully wrapped in custom tissue paper and placed inside our elegant white gift box.

If you’ve included a gift message at checkout, we’ll also enclose a personalised thank you card.

Please note: For select smaller items or where appropriate, we may use protective mailer bags instead of gift boxes. This helps us reduce excess packaging and stay aligned with our sustainability values.

Looking for the perfect present? Our e-gift cards are a thoughtful and flexible option, delivered straight to your inbox - ideal for last-minute gifting or letting your loved one choose their perfect piece.

Once your order is processed, you’ll receive a separate email with a unique gift card code that can be used at checkout to redeem the full value.

Please note:

Gift cards are valid only on products available on our website.

They cannot be used for custom orders or consultations.

Gift cards will expire within 12 months

They are non-refundable and non-exchangeable.

We offer sizes from XS to 4XL, though availability may vary depending on the style.

Please check the product description to see if the fabric has stretch or is more structured, as this will affect how the garment fits. Some pieces are designed to be more fitted, while others have a relaxed or looser shape - this is noted on the product page.

If you’re between sizes, we generally recommend sizing up for non-stretch styles.

For general guidance, you can refer to our Size Guide on the website. If you’re still unsure, feel free to email your measurements to info@khanums.co, and our team will be happy to advise on the best fit for you.

A mindful approach to production and consumption has been part of Khanum’s values since the beginning. We believe in creating smaller production runs of fewer pieces that are made with care. Not just for our customers, but for the planet too.

From responsible sourcing and low-waste production to recyclable packaging and ethical partnerships, we are committed to continuously improving every aspect of what we do.

To learn more about how we’re working toward a more sustainable future, please click here: Sustainability Efforts.

At Khanum’s, bespoke craftsmanship is at the heart of what we do. If your size isn’t listed or you’d like a specific change, we’re happy to create a custom piece just for you.

We can tailor elements such as length, size, or colour for an additional fee (up to 50%). Custom orders follow a personalised production timeline, which varies depending on the design and level of customisation. Once your request is reviewed, our designers will confirm what’s possible and provide an estimated timeframe.

To request a custom order, you can:

Email us at info@khanums.co with the item name, your measurements, and any customisation requests
or

Book a consultation via our Consultation Page here to discuss your ideas directly with our team.

Please note the following before placing a custom order:

Not all designs or fabrics can be customised - we’ll advise on feasibility based on the original garment construction and available materials.

Customisation fees vary and will be quoted once we’ve reviewed your request.

Full payment is required upfront before production begins.

You’ll receive a summary of all confirmed changes to approve prior to production.

If you need your order by a specific date, please let us know as early as possible. Last minute orders may be available at an additional cost, depending on production capacity.

All custom orders are final sale and non-refundable/non-exchangeable.

Minor adjustments may still be required upon receipt depending on fit; we recommend a local tailor for any final tweaks.

Our team will guide you through the entire process and work with you to bring your vision to life.

Pre-order styles are part of our main collections but are not in stock. These items are already in production and require more time than ready-to-ship products.

The estimated dispatch date is clearly stated on the product page and again at checkout. Your order will be dispatched in line with this timeline, and you’ll receive an update with tracking details once it has been dispatched.

As pre-orders are part of a scheduled production run, we may not be able to make changes or cancellations once your order is placed. Pre-ordering helps us manage stock responsibly and reduce waste. It also gives you early access to popular styles before they sell out.

We kindly ask all customers to take note of the pre-order status and estimated timeframe before placing an order, We may not be able to fast-track or prioritise orders after confirmation, especially for time-sensitive events.

If you need your item by a specific date, please contact us at info@khanums.co before placing your order so we can advise.

Note: Shipping time is in addition to the production timeframe and begins once the item has been dispatched. Working days exclude weekends and bank holidays.

Once your order has completed the necessary processing or production time (please refer to the product description for pre-order or lead time details), it will be shipped from our London HQ via DHL GoGreen Express.

Estimated Delivery Times (after dispatch):

UK: 1–2 business days
USA: 2–4 business days
Europe: 2–3 business days
Canada: 2–4 business days
Rest of World: 2–6 business days

Important Information:

Orders placed before 2:00 PM GMT (Monday-Friday) are usually processed the same day, as long as the item is not a pre-order or does not have a specific lead time.

Orders placed after 2:00 PM GMT on Fridays will be dispatched the following Monday.

Order fufillment may take longer during special releases, major holidays and sale periods.

If your order requires additional checks, processing will begin once requested information is received.

If your item is a pre-order or has a specific lead time, it will be dispatched within that stated timeframe. This applies to all items in your order.

Once your order is placed, we cannot make any changes or cancellations (including to sizes, items, or shipping addresses) as our warehouse team begins processing immediately to ensure timely dispatch.

If you choose to use DHL OnDemand and request delivery without a signature or to a neighbour, Khanum’s is not liable for any loss or damage once the parcel is marked as delivered.

Please note:

Customs clearance may affect delivery times and is beyond our control.

Any delivery issues must be reported to us within 7 days of dispatch. We are unable to investigate or compensate for issues reported after this period.

If your parcel is returned to us due to missed or refused delivery, a return shipping fee will be charged.

If you require your order sooner, please contact us at info@khanums.co. We may be able to arrange alternative shipping options.

Yes! We ship globally from our London HQ via DHL Express.

Once your order has completed processing or production (check the product description for pre-order or lead time details), delivery takes approximately:

UK: 1-2 business days
USA & Canada: 2-4 business days
Europe: 2-3 business days
Rest of World: 2-6 business days

Orders placed before 2:00 PM GMT (Mon–Fri) are usually processed the same day, provided security screening is cleared. During busy periods, processing may take up to 5–7 working days before shipping.

International orders may be subject to customs duties, taxes, or import fees, which are set by your local customs authority. These charges are not included in your order total and are the responsibility of the customer.

As customs policies and fees vary by country, we strongly recommend checking with your local customs office before placing an order to avoid unexpected costs.

Please note:

Khanum’s is not responsible for any customs charges, import duties, or clearance delays.

If customs fees are refused or left unpaid and the parcel is returned to us, we reserve the right to treat the order as non-refundable.

Any shipping or return costs incurred as a result of customs refusal will not be covered or reimbursed.

The customer will be required to cover all return shipping and handling costs before the item is sent back to them. These costs will need to be paid in full before we can re-ship the item or process any further requests.

It is the customer’s responsibility to ensure they are fully informed about and prepared to pay any customs charges related to their delivery.

We aim to deliver all orders within the estimated timeframes, but please note that delivery dates are not guaranteed. If you need your item by a certain date, we recommend placing your order well in advance and contacting us before ordering to check if this is possible.

While we always do our best to ship on time, delays can happen due to things outside our control - such as customs checks, courier delays, strikes, or weather conditions.

If your order is delayed, we’ll update you as soon as we can with a new estimated delivery date. You can also email us at orders@khanums.co for updates.

Please be advised:

Delivery timeframes start after dispatch, not from the day you place your order.

Khanum’s is not responsible for delays caused by couriers, customs, or global disruptions.

Shipping fees are non-refundable in cases of external delays.

It is the customer’s responsibility to monitor tracking and contact the courier for missed deliveries.

Orders returned to us due to missed or refused delivery may result in additional shipping charges.

By placing an order, you agree to these terms and acknowledge that delays may occur.

All sales are final. Once an order is placed and confirmed, it enters our processing system and cannot be refunded. We kindly ask customers to shop with intention and ensure they are happy with their selection before completing their purchase.

If you would like to request an exchange, this must be done within 14 days of receiving your item, based on tracking confirmation. Once your request has been approved by our Customer Service team, the item must be returned within the same 14-day period.

We value transparency - each product page includes detailed descriptions and fabric notes specific to the garment. Please ensure you read this information carefully before purchasing. If you have any questions, feel free to contact us before placing your order.

Please note:
Custom pieces, one-off designs, sample sale, outlet, or ‘Last Chance to Buy’ items are final sale - they are non-refundable and cannot be exchanged. These may include discontinued pieces or final samples, and some may feature minor, repairable faults. Where applicable, this will be clearly stated in the product description and a repair kit will be included. This information is made clear at the time of purchase, and Khanum’s cannot be held responsible if this is missed or overlooked by the customer.

If your item arrives damaged or faulty, please contact us at info@khanums.co within 48 hours of receiving your order, along with clear photos and a brief explanation so we can assess and resolve the issue.

By placing an order, you confirm that you have read and agreed to our store policies and terms and conditions.

For any questions about your order, please email us at info@khanums.co with your order number as the subject line.

Transparency is important to us; within each item listing, there are detailed descriptions unique to each garment. Please make sure to read item descriptions before placing an order.

‍No exchanges or refunds are applicable on one-off or custom orders placed via Email, Social Media, Sale, Outlet or 'Last Chance to Buy' items.
‍
Please note, outlet or sample sale pieces are final sale, they are non-refundable and non-exchangeable as they are discontinued. Some pieces may be final samples, which have a minor repairable fault to which repair kits will be provided - this will be communicated in the production description.

If you have any questions regarding a specific garment, please contact us before placing an order.

By placing an order, you confirm that you have read and agreed to our store policies and terms and conditions.

Whilst we are happy to note requested delivery dates, and work are hardest to fulfil any requests, we are unable to offer any guarantees.

If you have any questions about your order, please e-mail us at info@khanums.co with your order number as the subject.

We are pleased to offer exchanges if the fit or style of your item isn’t quite right. To ensure a smooth and efficient process, please carefully review the following terms.

To request an exchange, you must contact our team by emailing orders@khanums.co within seven days of receiving your order. Your request must include your order number, the reason for the exchange, and the item, size, or style you would like in return. We also require clear images of the product showing that the security ribbon remains fully attached and untampered. Our team may request additional information before confirming whether your exchange is eligible.

Please do not return any items without written confirmation and return instructions from our customer service team. Unauthorised returns will not be accepted.

Once your exchange request has been approved, the original item must be returned to us within 14 days from the date you received your order, based on tracking confirmation. We are unable to dispatch an exchange until the original item has been received and passed inspection. We require the original item to be returned before a replacement can be issued.

To qualify for an exchange, the item must be returned in perfect, brand-new condition. It must be unworn, unwashed, and free from stains, odours, or damage of any kind, including marks from makeup, perfume, fake tan, food, or sweat. All tags, labels, and the security ribbon must remain fully attached and untampered. Please take care when trying on garments, as any item not meeting these conditions will be returned to the sender and the exchange declined. Images of the item in its current condition must be submitted before approval.

We cannot accept returns that are sent without prior approval, arrive after the 14-day return window, show any signs of wear, have missing or tampered tags or ribbons, are returned in an unsuitable condition, or fall under our non-exchangeable categories.

Please note that custom pieces, one-off designs, items purchased via Instagram or email, and any items from sale, outlet, or “Last Chance to Buy” categories are considered final sale and are strictly non-refundable and non-exchangeable.

Customers are responsible for all return shipping costs unless the item is confirmed to be faulty or incorrect. Returned items must be securely packaged, as we cannot accept responsibility for items that are lost or damaged during return transit. Parcels must be clearly marked as ‘RETURN’ to avoid customs charges. Any customs fees incurred due to incorrect labelling will be deducted from your store credit. We can only accept returns from the original purchaser.

If your item arrives faulty or damaged, you must notify us within 48 hours of delivery with clear images and a brief description. We are unable to process claims submitted after this period.

If the item you wish to exchange for is unavailable, a store credit will be issued automatically. Once your return has been received and approved, please allow up to five to seven working days for your exchange or store credit to be processed.

By submitting a return or exchange request, you confirm that you have read and agreed to all the terms outlined above. If you have any questions, please contact us at orders@khanums.co.

Store credits issued by Khanum’s can be redeemed against any full-priced items available on our website. They are not valid for use on custom orders, sample sale items or alongside other discounts.

Please note that any purchase made using store credit is considered final. Items purchased with store credit are not eligible for exchange or further credit.

All store credits are valid for a period of six months from the date of issue. It is the responsibility of the customer to redeem the credit within this timeframe, as expired credits cannot be reissued or extended.

If you have any questions regarding the use of your store credit, please contact our team at orders@khanums.co before placing your order.