At Khanum’s, every piece is crafted with care. Transparency is important to us. We encourage thoughtful purchasing to ensure your chosen piece is perfect for you, as we’re unable to offer refunds. There are policies within each product listing, please make sure to read item descriptions before placing an order.

If you have any questions regarding a specific garment in our shop, please contact us before placing an order.

By placing an order, you confirm that you have read and agree to our store policies.

Exchange Policy:

If your item isn’t the perfect fit, you have 14 days to request an exchange and send it back to us. Simply email our team at orders@khanums.co to get the process started. We’ll be happy to offer you a different size, an alternative style, or store credit valid for six months. Please note, we can offer one exchange per order.

Exchange Eligibility:

To arrange an exchange, please email orders@khanums.co with your order number and a photo showing the security ribbons still attached.

We ask that items are returned in their original packaging, with all tags and security ribbons in place, unworn, fresh, and free from any damage, alterations, stains, or marks.

Once your exchange is approved, we’ll share the return address with you by email.

If your item arrives damaged or faulty, please let us know within 14 days of receiving it and include clear photos so we can review and resolve this for you as quickly as possible.

Exclusions:

We cannot accept exchanges for items that have been worn, washed, altered, or damaged due to misuse or improper care.

Jewellery purchases are final sale and cannot be returned or exchanged.

Items purchased during Sale, Sample Sales, Last Chance to Buy, or Discounted promotions (including store credit transactions) are also final sale.

Gift cards and store credit are non-refundable.

Items must be returned with all original tags, hygiene and security ribbons attached, in original packaging, unworn, odour-free, and free from any stains, marks, or signs of wear (including perfume, deodorant, makeup, or smoke scent).

Minor damage to packaging that does not affect the garment itself is not considered a valid reason for return.

Items purchased as part of a promotional bundle or set must be returned as a complete set.

We always recommend checking the product page carefully for pre-order timeframes before placing your order, especially if you need your item for a specific event. If the pre-order timeframe shown on the product page or at checkout was overlooked and your item arrives after your intended date but still within the stated pre-order window, a refund cannot be issued.

Shipping:

All exchanges must be authorised by our customer care team via email before any items are returned. Returns sent without authorisation will not be accepted.

It is the customer’s responsibility to arrange and cover all return shipping costs. A tracked and insured courier service must be used - Khanum’s accepts no responsibility for parcels that are lost, stolen, damaged, or undelivered once in the courier’s possession.

Courier tracking details must be provided to our team so we can monitor the return. Failure to provide tracking information may result in delays or refusal of the exchange.

Refund Policy:

All orders are final and non-refundable.

On the occasion that a product is confirmed by our customer care team to be defective or damaged, we will offer a replacement item, an exchange, or store credit.

We must receive the goods before any refund can be considered.

Shipping and handling fees are non-refundable.

Refund amounts will exclude all shipping costs, customs duties, charges, and/or taxes.

Refunds will be processed within 30 business days to the original payment method.

Cancellation Policy:

Once an order has been placed, it cannot be cancelled unless it is a custom order and the cancellation is requested immediately. Standard orders cannot be cancelled under any circumstances once processing has begun.

Order amendments (such as changing a size or adding an item) must be requested within 2 hours of placing your order. After this time, your order may already be in processing or prepared for dispatch, especially if the item is Ready to Ship and no changes can be made.

For pre-orders, amendment requests must also be made promptly. We’ll do our best to accommodate these, but changes cannot be guaranteed once production has started, and updates may affect the delivery timeline.

Our team reserves the right to decline any cancellation or amendment requests in line with UK consumer protection laws and our policies, particularly where fulfilment has already begun or the item falls under non-cancellable categories.

To request an amendment or discuss a custom order, please email orders@khanums.co with your order number and full details.

Thank you for your understanding, these guidelines help us process orders quickly, fairly, and with care for all customers.